Shipping policy

At LA PIEL DEL CIELO, we strive to ensure your products arrive safely and as quickly as possible. Below is our shipping policy:

1. Shipping Methods
Shipments are managed through various couriers, which are presented to the customer during the checkout process.
Customers can select the courier that best suits their needs based on cost, estimated delivery time, and availability.

2. Shipping Costs
Shipping costs are the responsibility of the customer and will be calculated at the time of purchase, based on:

  • The weight and dimensions of the package.
  • The customer's location.
  • The selected courier service.
    These costs will be added to the total purchase amount before completing the payment.

3. Shipping Times
Estimated delivery times vary depending on the selected courier and will be displayed during the purchase process.
Once the order has been processed and shipped, the customer will receive a tracking number to monitor the package in real-time.
La Piel del Cielo is not responsible for delays caused by external factors such as customs hold-ups, weather conditions, or any issues related to the courier.

4. Courier Policies
Each courier has its own policies regarding handling, delivery, refunds, and claims. By selecting a courier, the customer agrees to adhere to that courier’s specific policies.
La Piel del Cielo cannot intervene in the internal processes of the chosen courier but will assist the customer by providing the necessary information to file claims directly with the courier if needed.

5. Customer Responsibility
It is the customer's responsibility to ensure that the shipping address provided is accurate and complete when placing the order.
If errors in the address result in returns or reshipments, any additional costs will be borne by the customer.

6. Shipping Restrictions
We currently ship only to locations available through our associated couriers. If an order cannot be completed due to shipping restrictions, we will notify the customer immediately.
Certain products may be subject to specific restrictions based on local laws at the destination. The customer is responsible for ensuring compliance with these regulations before placing an order.

7. Shipping Issues
If the customer does not receive their order within the estimated delivery time, they should contact us for assistance.
In the event of loss or damage during shipping, the customer must file a claim directly with the chosen courier. LA PIEL DEL CIELO will provide the necessary support to facilitate this process.

8. Contact
For any inquiries related to shipping, please do not hesitate to contact us:

At LA PIEL DEL CIELO, our goal is to provide a seamless and reliable shopping experience. Thank you for trusting us!